My tickets
Submit ticket
Login
Need help?
Use the search or browse by category
General
Where is my package send from?
I have a problem, how do I get support?
What are the Polyend warranty terms?
and 13 more ...
Tracker
What is the lowest tempo in BPM in the Tracker?
My Tracker unit froze or behaves funky, what should I do?
How do I perform the emergency flashing procedure?
and 52 more ...
Medusa
How do you route an external audio instrument through the medusa for processing?
Can Medusa synth be controlled by external MIDI devices?
Is there a factory reset in Medusa?
and 11 more ...
Poly 2
Can Poly 2 filter the incoming MIDI channels communicates?
What's the better choice for MIDI input to Poly 2, USB or DIN?
What is the jumper on the Poly 2 back panel for?
and 3 more ...
Poly
How to power up Poly Module properly?
What is the output voltage of the Poly module gate outputs?
Is there a manual for Poly?
and 1 more ...
Preset
What is the order of the values send out from the Preset module 9 outputs?
Why canʼt I change the encoder mode in the Preset module?
Can I change a Preset module parameters while the sequence is running?
and 2 more ...
Anywhere
What power bank should I use for Anywhere?
What are the Polyend Anywhere Power Bank Requirements?
Can I use Anywhere module with a wall charger instead of a power brick?
Seq
Do I need to use the original Seq AC adapter?
My Seq screen is flickering slightly, periodic. Is this normal?
Is there a manual for Seq?
and 14 more ...
Perc
Is the Perc suitable for recording for full velocity range sample libraries.
Is the three-way "classic" Polyend Perc controller still available?
What are the differences between Perc Pro and Perc
and 10 more ...